Exchanges and Returns
To request an exchange or return of the product, please contact us via email (contato@uselinns.com) within 7 calendar days after delivery, providing the order number, the item you wish to exchange, and the reason for the request.
After processing, we will respond within 48 business hours with instructions on how to proceed. For the exchange to be accepted, the item must be returned in its original packaging and without any signs of use. Otherwise, we will not accept the return.
**Note:** If the request is not made within 7 days after receipt, the customer will forfeit the right to exchange or return. For exchanges, we do not cover the shipping costs for both outbound and return shipments.
Purchase withdrawal must be requested within 24 hours after payment!
The product must comply with the exchange or return policy according to the following criteria:
- The product must not show any signs of use.
- Products must be returned with all original packaging.
- The customer must pack the product to prevent any damage.
- We do not exchange products that have been damaged or modified by the customer.
**Address Error:**
Shipping Address: Once the package has entered the shipping process, it is no longer possible to change the recipient's address. If the package returns to the sender and the customer wishes to resend it, the shipping cost for the new package will be borne by the customer. We do not take responsibility for incorrect address data, as shipping costs have already been incurred, even for customers who received free shipping. In case of address registration error or package return to the sender, the new shipping cost will be borne by the customer. For cases of loss or any delivery issues related to our carrier, a new shipment will be requested, and the delivery timeline will restart.
**Refund:** Every refund is accompanied by a proof of reversal, where the customer receives their copy.
- If the purchase was made by card, the refund is processed directly to the card.
- If the purchase was made by boleto (bank slip), the customer must create a Mercado Pago account with the store's registered email to receive the refund.
Welcome to LINNS!
WHO ARE WE?
Since our founding in 2020, at LINNS, we have been dedicated to highlighting the beauty and inner radiance of every woman. We believe that everyone has the potential to shine every day, and we are here to provide that little extra push to make it happen.
At LINNS, your women's fashion experience is entirely online, but our support is as tangible as a warm hug. We understand that worldfaces many challenges, but we are here to offer solutions that will help you conquer everything out there.
Come be a part of our community! Together, we can reach new horizons and celebrate the unique beauty of every woman. Welcome to LINNS, where your radiance is our greatest pride.
Thank you for trusting us
Sophie Dupont - France
" I love my dress, I've been buying from LINNS for 2 years, it's my favorite store "
Giulia Rossi - Germany
" I was on my Instagram when I came across an ad and fell in love with this store. I've already bought my fifth dress—I love them all "
Angelica Bestrine - Italy
" A friend recommended the store to me, and I bought it to celebrate my birthday in Milan "
Hannah Williams - United Kingdom
" I want to thank you because I had an event in 5 days, and my dress arrived in 4 days. I managed to wear it, and everyone complimented me. Thank you "